Tuesday, 7 December 2010

New Southeastern timetable increases Deal to St Pancras highspeed commute

On December 12th several weeks before Southeastern raise mainline and highspeed fares for Deal commuters by 12.8%, the peak highspeed service journey time will rise by 8 minutes. The Southeastern December timetable will mean travelling from Deal to Dover via mainline and then highspeed to St Pancras will now take 1 hour and 47 minutes.

When asked why the timetable had increased the highspeed connection time for passengers from Deal rather than reduce it? Southeastern Customer Relations issued the following response:-

"I am sorry that you are unhappy with the train services provided for passengers in the Deal area. Timetables are always a compromise, as it is difficult to provide services that suit each passenger individually. Nevertheless, we try to balance the needs and wishes of all of our passengers effectively."
Customer Relations Officer 

1 comment:

  1. It's a long wait now at Dover Priory, I have noticed people are now changing at Ashford - better waiting rooms and if Dover train is cancelled still can get Margate one as they both join at Ashford.

    nice site btw