Monday, 17 October 2011

Deal station

I am sorry that the toilets at Deal station have been closed for a few weeks. I can confirm that the toilets were closed due to a burst water main. I understand that the water main has been repaired, but there remains insufficient water pressure to adequately feed the toilet systems which has resulted in a two hour wait between flushes. As this is unacceptable for public use, we are in negotiation with the local water company to address this fault.

Unfortunately, experience tells us that such problems can take a number of months to resolve, so I regret to say that it is unlikely that we will be able to open the toilets in the short term, and we cannot provide a timescale for when the problem will be rectified at this point in time. However, the local Station Manager, is only too aware of the problem and he is making every effort to ensure that it is resolved as quickly as possible.

Having said this, I understand that there is a separate disabled toilet at the station which is possible to flush more frequently, so we have been using this toilet on an emergency basis for those in desperate need of toilet facilities. In the mean time, the main toilets will need to remain closed until they are in a fit condition to use and passengers are advised to use on-train facilities wherever possible. I am sorry for any inconvenience or discomfort that may result whilst the toilets are out of action.

On a separate matter raised, I can confirm that Deal is covered by CCTV. Rolling out Secure Station Accreditation is split into 14 phases, with 9 completed to date. Deal is in phase 14, so there are no immediate plans to seek secure station accreditation at this location, but this will occur in due course.

I hope this information is helpful and thank you for your enquiry.

Yours sincerely

Daniel Westlake

Customer Relations Officer

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