Southeastern have issued a franchise stakeholder newsletter dated June 2011 which states the new highspeed service from Deal to St Pancras will be approximately 70 minutes. This is quite a surprise as I had expected a journey time of 87 minutes and I am slightly baffled as how they can achieve this without a major timetable change. However as we have seen with the furore over their performance figures in the past, when it comes to maths they are always correct.
This is great news for Deal and a huge bonus for the town.
Another point of note is the new "delay-repay" compensation scheme to be introduced from July. Under "delay-repay", season ticket holders will be entitled to a refund of 50% of the portion of the fare for the journey if their overall journey is delayed by 30 minutes or more, and 100% of the single fare for delays of an hour or longer. Holders of daily and weekly tickets are already covered by the scheme.
The full newsletter is available here:
Southeastern-Stakeholder-Briefing-June-2011.pdf
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